1 Personal Information
1.1 Your rights
1.2 Archiving of personal data
1.3 Protection of personal data

2 Delivery of goods

3 Payment Solutions
3.1 Card payments
3.2 Payment methods from Slottsträdgården Ulriksdal
3.3 Ready Invoice

4 Return / Service Partners

5 Information Cookies (Cookies)
5.1 How to avoid information capabilities
5.2 Analysis
5.3 Adaptation
5.4 Marketing
5.5 Personal data to third parties

6 Changes to the policy

7 contact information

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This Privacy Policy explains how Slottsträdgården Ulriksdal collects and processes personal data.

The CEO of Slottsträdgården Ulriksdal is responsible for the processing of personal data. The person responsible is responsible for ensuring that all processing and handling of personal data is in accordance with applicable legislation. Where the daily responsibility is delegated, it will appear under each item of this policy. The delegation covers only the data and not the responsibility.

The policy contains information about your rights when storing personal data in a customer relationship with Slottsträdgården Ulriksdal and general information about how we treat personal data in accordance with applicable privacy laws.

1 Personal Information

In order for you to carry out a remote purchase we need your name, address, mobile number and e-mail. This is necessary to send your order to the correct shipping address, stay up to date about the order process and contact you as necessary regarding your orders.

We are required to store order information in connection with accounting, fee management and any warranty / return management. This history is deleted after ten years. For security reasons, we also store the IP address used when ordering.

For different purposes we may need other personal data. What personal data it is about and the purpose of these are described in the privacy policy.

1.1 Your rights

You have the right to access the personal data that Slottsträdgården Ulriksdal has registered in accordance with current legislation. You may, at any time, request access to this information for free, in accordance with the laws.

You may also request that we delete or correct your personal information at any time, provided we are not required to store these in accordance with applicable laws or other obligations.

Information must be handed out / transferred safely. If the registrant sends his request electronically, and unless otherwise requested, the information shall be disclosed in electronic form.

You can revoke the consent you have given us at any time.

You are entitled to send a complaint to the Data Protection Ordinance if you find that your personal information is not processed in accordance with this policy.

1.2 Archiving of personal data

The Swedish Bookkeeping Act requires us to store transaction data for 5 years, but in order to protect the rights of customers in connection with guarantees and complaints under the Swedish Consumer Purchase Act, the Purchase Act and Slottsträdgården Ulriksdal’s terms of sale, we store purchase history for 10 years.

1.3 Protection of personal data

Slottsträdgården Ulriksdal has good practices and comprehensive measures to ensure that unauthorized persons do not have access to your personal data and that processing of information is in accordance with the requirements of current legislation. Examples of such actions are risk assessments, implementation of organizational and physical measures, access control and filing routines, as well as procedures for data management and follow-up of inquiries regarding the right of transparency, correction and deletion.

You can feel safe that Slottsträdgården Ulriksdal stores your personal information safely.

2 Delivery of goods

We cooperate with several freight forwarders for the transportation of goods. We disclose personal information that is necessary to deliver the goods to you. The information that is shared with the carriers is the name, address, telephone number and desired delivery location. The data will be deleted after 12 months.

3 Payment Solutions

For security reasons, we save history containing the IP address we receive orders from. Payment information at rappne.se is: IP address, name, address, e-mail and mobile phone number.

All systems that process personal information associated with payment of orders are strictly limited to the employees who perform the necessary information in connection with the order.
3.1 Card payments

Card numbers are stored no longer than necessary to ensure effective handling of any problems with load, cancellation of orders and crediting. It is not possible for Slottsträdgården Ulriksdal to see your entire card number in any of our systems after completion of purchase. If you encounter problems with a card payment, the payment manager at Slottsträdgården Ulriksdal can find the 6 first and last 4 digits of your card number (IIN / BIN) to identify the bank that issued the card.

If you choose a card as payment method, payment details and card details will be shared with our payment provider for cards: Bambora e-payment services and Babspaylink. Payment and card details are only used to make a payment.

They store the information in a safe and correct manner and are certified in accordance with the card companies’ strictest regulations, PCI Level 1.

3.2 Payment methods from Slottsträdgården Ulriksdal

If you would like to conclude an invoice agreement, a partial payment or a payment order with Slottsträdgården Ulriksdal, you must agree that Slottsträdgården Ulriksdal may conduct a credit check based on your social security number. If you wish, we will transfer your social security number to our credit company UC. If you enter into a payment agreement, Slottsträdgården Ulriksdal will store payment details and social security numbers until the loan is completed.

3.3 Ready Invoice

For payment via invoice from Klarna we will send personal information to Klarna. The information will consist of address, e-mail address, mobile phone number, IP address and social security number. The information that the supplier must have access to and how it will be processed is governed by a data processing agreement between Slottsträdgården Ulriksdal and Klarna.

4 Return / Service Partners

In connection with return and repair of products, Slottsträdgården Ulriksdal cooperates with selected service partners. If a product that we have sold has a defect in accordance with the provisions of the Consumer Purchase Act or the Purchase Act, the customer is entitled to repair it free of charge. The product will then be handled by one of our service partners, and we will share personal information with this. The information will include name, address, telephone number, e-mail address, purchase receipt (purchase history).

In cases where the goods can not be repaired, the service partner can forward the receipt to the manufacturer. This is because the Slottsträdgården Ulriksdal is to be informed that the goods can be replaced with a new or credited.
5 Information Cookies (Cookies)

Cookies are small text files stored on your device when you download a web page. These are usually used to improve the user experience and remember who you are so that you remain logged in.

The purpose of cookies is to provide the online store with basic features such as session management, as well as analysis, customization and marketing.

Pre-launch cookies are necessary for the site to work.
Third party cookies are used for analysis, marketing and customization of the web page.

For general information about using these, refer to sections 5.1-5.5 of this policy.

5.1 How to Avoid Information Capsules (Cookies)

If you want to avoid using cookies, you can set your browser to not accept them automatically. See the browser’s help pages for settings. Please note that if you choose to exclude cookies, several features in Rappne.se will not work.

5.2 Analysis

Slottsträdgården Ulriksdal collects anonymous data about visitors at Rappne.se for analysis.

With anonymous data, data is meant that can not be traced back to a user or person. The purpose of this is to gather statistics that can be used to further develop and improve the site. Examples of this type of data are: The number of visitors to the site, how it is used, how long the visit lasts, where users are from, and what browsers are used.

We also collect keywords used by the search engines on the site. This is only done to improve search results and customer experience, and it does not gather information that can be traced back to the user.

5.3 Adaptation

In order to provide you with a relevant and good experience in our online store, we use features and systems to customize the content to you and your interests.

5.4 Marketing

The processing basis for e-mail and sms marketing is subject to approval.

We wish our marketing at all times to be perceived as relevant and valuable to you, therefore the content is customized for you. We work with selected partners to provide a good solution for SMS and e-mail.
5.5 Personal data to third parties

Slottsträdgården Ulriksdal will not share, sell, transfer or otherwise disclose your personal information in any way other than in accordance with this Privacy Policy. Your information will only be shared if we are legally required to do so or obtain your consent. Business partners will only gain access to the information if it is necessary to perform services for Castle Gardens Ulriksdal. In such cases, data processing agreements will be concluded to ensure information security, in addition, Slottsträdgården Ulriksdal will decide how to process the data. More information about which third parties we use can be found under Analysis, Customization, and Marketing in this policy.

6 Changes to the policy

If we make changes to this privacy policy, we will publish the revised version here with an updated revision date. We urge you to review the policy on a regular basis. If major changes are made that significantly change our privacy practices, we may also communicate to you otherwise, such as email, corporate website or social media.

7 contact information

If you want Slottsträdgården Ulriksdal to delete your information, or if you want your personal information stored by Slottsträdgården Ulriksdal to be disclosed, please contact us by e-mail personopplysning@rappne.se

Mailing address:

Slottsträdgården Ulriksdal AB
Slottsträdgårdsvägen 8
170 79 Solna

Last changed: 2018-05-21